Maxim88 FAQ – All Answers Here

The minimum age to register and play at maxim88 is 18 years and above. This is an absolute requirement with no exceptions. During the account verification process (KYC), you will need to submit valid identification documents to confirm your age. Any account found to belong to an underage individual will be terminated immediately.

No. Each individual is only allowed to own one account only at maxim88. Holding multiple accounts violates the platform's terms and conditions and may result in all associated accounts being closed along with the suspension of any balances and bonuses. If you forget your login details, use the "Forgot Password" function or contact our customer support.

KYC verification requires the following documents:

• Malaysia identity card (MyKad) – front and back
• Selfie holding your MyKad
• Latest bank statement (for bank account verification for withdrawal purposes)

Documents can be submitted directly via your account dashboard. The verification process is typically completed within 1 to 24 hours on business days.

The minimum deposit at Maxim88 starts from RM 10 only. This makes our platform suitable for players of all levels, whether you're a beginner just starting out or an experienced player who wants flexibility in managing their gaming budget. There is no upper limit on deposits, subject to the daily limits in place.

Most deposits are processed instantly or within 1 to 5 minutes. Deposits via FPX and DuitNow are typically the fastest. Manual bank transfers may take slightly longer depending on each bank's processing time. If your deposit is not credited after 15 minutes, contact our customer support with proof of payment for immediate verification.

The minimum withdrawal limit at Maxim88 is RM 30 per transaction. The maximum daily limit depends on your account level and VIP status. VIP players enjoy higher withdrawal limits and priority processing. For more details on withdrawal limits by tier, visit the Withdrawal ours.

Withdrawals can be rejected for several common reasons:

• Bank account not yet verified via KYC
• Bonus wagering requirement (rollover) not yet met
• Bank account details do not match the name of the maxim88 account holder
• Suspicious account activity requires additional security review

If your withdrawal is rejected, check the notifications in your account or contact customer support for further clarification.

Wagering requirement or rollover is the minimum amount you must wager before bonus funds can be converted to cash and withdrawn. For example, if you receive a RM 50 bonus with a 10x rollover, you need to place bets totalling RM 500 before withdrawing the bonus funds. The exact rollover requirement depends on the type of bonus received and will be clearly stated in each promotion's terms.

Generally, only one active bonus is allowed at a time unless stated otherwise in the relevant promotion's terms. However, certain promotions can be combined, such as the daily login bonus with the VIP program. Check the promotions page for the latest information on ongoing promotions and their stacking conditions.

Yes. All games at maxim88 use Random Number Generator (RNG) independently certified by a third-party audit body. The RNG ensures every spin, card hand, or dice roll is truly random and cannot be influenced by any party. Live Casino games use real dealers operating under full camera supervision for maximum transparency.

Act immediately if you suspect your account has been compromised:

• Change your password immediately
• Enable or review your two-factor authentication (2FA) settings
• Check your login history and account activity for any unrecognised transactions
• Contact Maxim88 customer support via live chat for a temporary account freeze if needed

Our security team will investigate and take the appropriate action promptly.

Yes, the maxim88 app is completely secure. The APK file and iOS profile available on our official website have undergone thorough security testing and are free from malware or malicious code. Always download the app exclusively from the official maxim88 website. Avoid downloading from unknown third-party sources to prevent security risks.

Minimum recommended specifications for the best experience:

• Android: Version 6.0 and above, 2GB RAM, 100MB storage space
• iOS: iPhone with iOS 12.0 and above, 150MB storage space
• Internet connection: 4G/LTE or WiFi for smooth live casino gameplay

Most smartphones released from 2018 onwards already meet these requirements.

maxim88 customer support is available 24 hours a day, 7 days a week including public holidays. We understand that our players are active at all hours, so we ensure support is always available whenever you need it. Live chat is the fastest way to get an immediate response.

If you are not satisfied with our customer support response, you may submit a formal complaint by email, including your account number, issue details, date of the incident, and any relevant evidence such as screenshots. Our management team will review and respond within 3 business days. We take every complaint seriously and strive to resolve each issue fairly and transparently.